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Questions about submitting your artwork?
Other Questions? Click
HERE
for the FAQ page... |
How Do I Order A Branding Iron?
How Should
My Artwork Be Submitted To You?
I Want To
Get My Signature Made Into A Brand. How Should I Submit It To You?
How Do I Submit Artwork For Cattle Brands?
How Do I Figure Out How Many Square Inches My Brand Will Be?
How Deep Is The Engraving On Your Branding Heads?
Does The Pricing On The Website Include The Branding Tool & The
Engraved Head?
Do I Need A Temperature Regulator To Get A Good Brand?
The Proof You Sent Looks HUGE On My Computer Screen, Not Actual Size!
How & When Do I Pay For My Branding Iron?
How Long Does It Take To Receive My Branding Iron After I Place
The Order?
Do you ship International?
What Is Your Return Policy?
I
Lost My Instructions, Where Can I get A New Set?
What Is The Warranty For The Branding Tools?
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How Do I Order A Branding Iron? |
Due to the amount of variables involved in choosing the
appropriate branding tool, we do not have online ordering.
You can call us at (888)583-5353 to place an order, and to get
any question answered that is not found below. Our office
hours are Monday-Friday, 8:00am-4:30pm EST, except major holidays.
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How Should
My Artwork Be Submitted To You? |
If
possible, artwork should be submitted via email in a VECTOR
format. This includes Corel Draw (.cdr), Adobe Illustrator (.ai,
.eps),
Adobe PDF (.pdf), and AutoCAD Files (.dxf, .dwg), among
others. If it is not possible to provide artwork in a VECTOR
format, any high quality black & white (no color, no
grays, no drop shadows)
artwork at 350 dpi or higher (.jpg, .gif, .bmp, .psd, .png, etc) should
work; these are RASTER formats. Please send the image as
big as possible, at its original size, and do not increase the
DPI of the file. If specific fonts are required, please
let us know the EXACT name of the font, and/or email us the
font (Windows True Type Fonts, Only). DO NOT FAX YOUR
ARTWORK. Before any branding iron is made, a proof will
always be send to the customer for review and approval. PLEASE CONVERT ALL FONTS TO OUTLINES
or CURVES BEFORE SENDING IN
YOUR ILLUSTRATOR, CORELDRAW, or PHOTOSHOP FILES.
A few other things to keep in mind when
submitting your artwork:
- Saving a
RASTER image file (.jpg, .gif, .bmp, .psd, .png, etc) as a PDF, or Illustrator
file (.AI, .EPS), or inserting
an image into a PDF or Illustrator file (.AI, .EPS), does not make it a
proper VECTOR file.
- Please save
Adobe Illustrator files with a .EPS extension.
- Photoshop files also are NOT vector
images.
- Do not
resize or change the resolution of your original RASTER
(.jpg, .gif, .bmp, .psd, .png, etc)
file, as this does not increase the quality of the image.
Send it at its original size; we can always shrink it down.
- In general,
artwork that is FAXED is not a high enough quality to
properly duplicate.
- Artwork
should be emailed to
sales@brand-first.com.
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I Want To
Get My Signature Made Into A Brand. How Should I Submit It To You? |
There are TWO ways you can submit your signature; you can mail
it in, or you can scan it and email it to us. In general,
signatures that are FAXED are not a high enough quality to
properly duplicate. If scanning
the signature, scan it at 350dpi to 600dpi. Once scanned,
do NOT shrink the dimensions or enlarge the dimensions; this
only decreases the quality. We will shrink the signature
down to the final size AFTER we have it converted. Either
way, here are a few things to remember:
- Sign a
clean, WHITE piece of paper only. Make sure the paper
has no other marks or lines on it.
- When
signing the paper, sign it as LARGE as possible. The
bigger it is, the easier it is to get all the details of it
reproduced.
- Make sure
to sign the paper with a fine tip BLACK pen or marker.
Do not use pencil, colored markers or pens, crayons, etc.
Also make sure the lines are solid, and the pen is not
running out of ink. The way the paper is signed is the
way it will be duplicated, flaws & all.
- If mailing
in the signature, do NOT fold the paper through the
signature
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How Do I Submit Artwork For Cattle Brands? |
For Cattle Brands, you can either FAX, EMAIL or MAIL in a copy
of your brand certificate, or a sketch of what you want the
brand to be.
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How Do I Figure Out How Many Square Inches My Brand Will Be? |
To figure
out the Square Inches, you need to multiply the WIDTH of the
image by the HEIGHT of the image. For example, if your
image is 2" wide, and 1½" high, you would have 3 Square Inches
(2.0x1.5=3.0). If it is 2½"x4", then you have 10 Square
Inches. REMEMBER: A 2"x2" image is not 2 Square inches, it
is 4 Square Inches, a 3"x3" image is 9 Square Inches, a 4"x4"
image is 16 Square Inches, etc...
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How Deep Is The Engraving On Your Branding Heads? |
The engraving depth on our Flame Heated, Electric Heated, and
Propane Heated tools are about 0.055" deep. The BBQ
Branding Irons, are between 0.060" & 0.100" deep, and the NCAA
and NASCAR Branders are cast 0.187" deep. Extra deep
engraving MAY be available on some tools for an additional fee.
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Does The Pricing On The Website Include The Branding Tool & The
Engraved Head? |
YES!! All the pricing on our website is all-inclusive.
We do not pull you in with a good price, only to add necessary
items on later. The replacement heads listed are so you
can have a number of branding heads, with only one tool.
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Do I Need A Temperature Regulator To Get A Good Brand? |
While the Temperature Regulator is not necessary, it is very
helpful in getting a clean, consistent brand. This is
important when branding Softer Woods, Plastic, Leather, and
Cork, and/or when there is a fair amount of detail in the image.
It is also helpful when getting a smaller head on a higher
wattage branding tool. For example; when getting a 4 Square
Inch head on a 400 Watt tool or a 1 Square Inch head on a 125
Watt tool, the Temperature Regulator is highly recommended.
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The Proof You Sent Looks HUGE On My Computer Screen, Not Actual Size! |
Due to
the great variations in screen size & screen resolution, your
proof will NEVER appear actual size on your screen. In
order for the proof to be ACTUAL SIZE, it needs to be PRINTED.
Make sure when the print dialog box comes up, the PAGE SCALING
is set to 100%, Full Scale, or No Scaling.
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How & When Do I Pay For My Branding Iron? |
Due to
the custom nature of Branding Tools, all orders MUST be paid in
full when the order is placed. We accept Visa, MasterCard,
and American Express Credit Cards over the phone, or you can
mail in a Check or Money Order. Please do NOT email or fax
you credit card information to us, we will get it over the
phone. All credit cards get run through our parent
company, ARGON TOOL INC.
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How Long Does It Take To Receive My Branding Iron After I Place
The Order? |
We
can usually have your order shipped out in 7-10 business days.
Custom BBQ branding tools can usually be shipped in 3-5 business
days.
Cattle Brands take a bit longer, about 12-20 business days.
We ship all orders via UPS, unless otherwise specified, and time in transit depends on your
location. All order are shipped from Madison Heights, MI
48071 USA. For international customers, the recipient is responsible for foreign Duty,
Import Fees, Taxes, etc, where applicable.
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Do you ship International? |
Yes, we ship our tools
WORLDWIDE! BRAND-FIRST has shipped tools to Canada,
England, Greenland, Australia, Dubai, Malta, Ireland,
Russia, Mexico, and more. Please be sure to let us know if your
electricity requirements differ from the USA standard 110/120
Volt. When purchasing items out of the country, you may
be subject to import duties, taxes and VAT, which are levied
once the package reaches your country. Additional charges
for customs clearance must be paid by you; we have no
control over these charges and cannot predict what they may
be. Customs policies vary widely from country to country;
you should contact your local customs office for further
information. Additionally, when ordering from BRAND-FIRST,
you are considered the importer of record and must comply
with all laws and regulations of the country in which you
are receiving the goods.
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What Is Your Return Policy? |
Any item that has been used,
along with all custom made branding tools & branding heads are non-refundable.
NCAA, NASCAR BBQ Branding Tools, as well as the RMW BBQ Brander
Set can be returned within 30 days, less shipping costs, as long as they
have not been used.
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I
Lost My Instructions, Where Can I get A New Set? |
Instruction Manuals
can be downloaded below:
Pneumatic Branding Machine Instructions PDF - 1.90mb
Manual Branding Machine Instructions PDF - 1.83mb
Custom Drill Press Mounted Branding Tool Instructions PDF -
488kb
Standard
Drill Press Mounted Branding Tool Instructions PDF - 1.29mb
Standard Hand Held Branding Tool Instructions PDF - 2.30mb
Electric BBQ Branding Tool Instructions PDF - 730kb
Flame Heated BBQ Branding Tool Instructions PDF - 1.68mb
Propane
Powered Branding Tool Instructions PDF - 795kb
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What Is The Warranty For The Branding Tools? |
BRAND-FIRST warrants its line of branding and hot stamping
equipment to be free of defects in material, and workmanship.
Our liability under this warranty is limited to 90 days from the
date of purchase. Claims not made in writing within such period
are waived.
Warranty does not extend to parts damaged after date of shipment
from BRAND-FIRST’s plant where the damage is not directly due to
a defect in material or workmanship, nor does it apply to goods
altered or repaired by anyone other than BRAND-FIRST’s
authorized employees, nor to goods furnished by buyer or
acquired at buyer’s request and/or to buyers specifications.
BRAND-FIRST’s liability shall be limited to repair or
replacement F.O.B. seller’s point of shipment. In no event shall
BRAND-FIRST be liable for labor or consequential damages. There
is no implied warranty by BRAND-FIRST for fitness of
purpose.
For
a warranty claim to be considered, buyer must contact
BRAND-FIRST for return of product for inspection. All returns
must have BRAND-FIRST’s approval prior to return.
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