Brand-First branding tools are industrial grade, yet made affordable for hobbyists. With over 60 years of experience in the marking industry, we offer our expertise to your branding requirements. Electric Heated, Flame Heated, & Propane Powered branding tools are available for any budget.

Our contact information:

By email:sales@brand-first.com

By standard mail:
Brand-First
32309 Milton Avenue
Madison Heights, Mi 48071

By phone:
248-583-5353 (between 8 a.m. and 4:30 p.m. EST)

sales@brand-first.com

Shipping Information:

Normally orders ship within 7-10 business days. Cattle Brands take a bit longer, about 10-20 business days. Orders may be expedited for an additional fee.

International orders are normally shipped via the US Post Office.

Refund, Returns and Cancellation Policies:

Refund / Return Policy: Any item that has been used, along with all custom made branding tools & branding heads are non-refundable. NCAA BBQ Branding Tools, as well as the RMW BBQ Brander Set can be returned within 30 days, less shipping costs, and a 15% restock fee, as long as they have not been used. All claims for shipping errors and/or mis-shipments must be made within 3 business days of receipt.

Cancellation Policies: As long as production on your order has not begun, your order may be canceled, but you will be subject to a 6% cancellation fee; no exceptions. If your order has already been sent into production, there will be an additional cancellation fee, which will be assessed on a per-order basis.

Frequently Asked Questions:

Is there a warranty for our branding tools? BRAND-FIRST warrants its line of branding and hot stamping equipment to be free of defects in material and workmanship. Our liability under this warranty is limited to 90 days from the date of shipment.

Customer must make Brand-First aware of any warranty matters within 90 days of receipt of their order.

Warranty does not extend to parts damaged after date of shipment from BRAND-FIRSTís plant where the damage is not directly due to a defect in material or workmanship, nor does it apply to goods altered or repaired by anyone other than BRAND-FIRSTís authorized employees, nor to goods furnished by buyer or acquired at buyerís request and/or to buyers specifications.

BRAND-FIRSTís liability shall be limited to repair or replacement F.O.B. sellerís point of shipment. In no event shall BRAND-FIRST be liable for labor or consequential damages. There is no implied warranty by BRAND-FIRST for fitness of purpose.

All claims for shipping errors and/or mis-shipments must be made within 3 business days of receipt.

How should my artwork be submitted to you? If possible, artwork should be submitted in a black and white VECTOR format 350 dpi or higher

I want to get my signature/hand drawn artwork made into a brand. How should I submit it to you? Sign a clean WHITE piece of paper with a fine tip BLACK pen or marker. A Sharpie marker works well. Make your signature as LARGE as possible on the page; we will reduce it to its final size. The bigger it is, the easier it is to get all the details of it reproduced. Keep in mind that the way the paper is signed is the way it will be duplicated, flaws & all.

How do I submit artwork for cattle brands? For Cattle Brands, you can either FAX, EMAIL or MAIL in a copy of your brand certificate, or a sketch of what you want the brand to be.

I approved my artwork proof copy, but now want to make changes. Can I? Up to a certain point, yes. But once your branding die is in production, changes cannot be made. The die can be remade, but you will incur a fee.

How do i figure out how many square inches my brand will be? To calculate square inches, you need to multiply the WIDTH of the image by the HEIGHT of the image. For example, if your image is 2" wide, and 1Ĺ" high, you would have 3 Square Inches.

How deep is the engraving on your branding heads? The engraving depth on our flame heated, electric heated, and propane heated tools are a little less than 1/16" deep. The Pallet Branders & Stainless Steel BBQ Brands are about 1/4" deep. Extra deep engraving MAY be available on some tools for an additional fee.

Does the pricing on the website include the branding tool and the engraved head? YES!! All the pricing on our website is all-inclusive.

Do I need a temperature regulator to get a good brand? We highly recommend using a temperature regulator with all of our branding tools. While the temperature regulator is not necessary, it is very helpful in getting a clean, consistent brand.

The proof you sent looks huge on my computer screen, not actual size! Due to the great variations in screen size & screen resolution, your proof will NEVER appear actual size on your screen. In order for the proof to be ACTUAL SIZE, it needs to be PRINTED. Make sure when the print dialog box comes up, the PAGE SCALING is set to 100%, Full Scale, or No Scaling.
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